MUTIAH GIWA

Gwarinpa Estate, Abuja, NG.

About

Administrative and Customer Service Professional with 2+ years of experience in optimizing front-office operations, stakeholder engagement and comprehensive administrative support across education and nonprofit sectors. Proven ability to streamline workflows, manage confidential documentation and enhance digital presence, resulting in significant improvements in efficiency and engagement. Adept at leveraging advanced analytical and organizational skills, including Microsoft Office Suite and data management, to drive operational excellence and achieve measurable outcomes.

Work

FAMA ISLAMIC INTERNATIONAL SCHOOL

|

Front Desk/Media Officer

ABUJA, FCT, Nigeria

→

Highlights

Streamlined administrative workflows for school leadership by coordinating schedules and meetings, achieving a 60% improvement in operational efficiency.

Optimized document management and filing systems, reducing retrieval delays and administrative errors by 80% while ensuring compliance for confidential records.

Spearheaded digital content strategy for school activities and academic programs, generating over 28,000 organic views and nearly 6,000 new viewers across digital platforms.

Enhanced institutional visibility by applying SEO-focused captions and storytelling, driving 80.5% of TikTok traffic through search and increasing Instagram content discoverability.

Served as the primary point of contact for over 100 weekly stakeholders, delivering exceptional customer service and effective communication for students, parents and staff.

MG COLLECTION

|

Brand Manager

ABUJA, FCT, Nigeria

→

Highlights

Managed all customer service operations and inquiries, consistently achieving a 95% customer satisfaction rate through proactive client engagement.

Boosted customer retention by 40% by implementing structured communication strategies, robust follow-up systems, and advanced relationship management practices.

Coordinated comprehensive vendor relations, order fulfillment, and inventory processes, maintaining a flawless zero missed-delivery record.

Executed impactful digital marketing and customer engagement initiatives that demonstrably improved brand visibility and accelerated customer acquisition.

Oversaw daily business administration, including financial tracking and stakeholder communication, ensuring seamless operational efficiency.

FEDERAL HOUSING AUTHORITY

|

Administrative and Research Intern (NYSC)

ABUJA, FCT, Nigeria

→

Highlights

Digitized and meticulously maintained administrative records, effectively reducing documentation delays by 50% and significantly improving accessibility.

Conducted comprehensive data collection, research, and analysis to provide actionable insights that supported departmental decision-making processes.

Coordinated administrative logistics for departmental projects, including meeting schedules and official correspondence, ensuring smooth daily operations.

Maintained accurate records and databases, facilitating robust operational reporting and precise project documentation.

Volunteer

Project Coordinator and Volunteer

|

KFOUNDATION

→

Highlights

Coordinated logistics and volunteer efforts for the 2025 Ramadan Feeding Initiative, successfully delivering support across 4 locations to over 500 beneficiaries.

Led the planning and execution of community outreach and health-awareness programs, directly engaging and benefiting 300+ community members.

Managed comprehensive stakeholder communication and volunteer coordination, ensuring seamless project implementation and resource alignment.

Supported robust documentation, reporting, and operational activities, maintaining accurate project records and coordinating resources for efficient program objective achievement.

Publicity/event coordinator Volunteer

|

BUILD INITIATIVE NIGERIA

→

Contributed to the successful execution of a female AI hackathon by participating in event promotion, guest registration and on-site support.

Highlights

Coordinated comprehensive event logistics and on-site activities for the Build for Today AI Hackathon, ensuring smooth operations for all participants.

Managed participant registration and information flow, enhancing attendee experience through efficient support and clear communication.

Collaborated effectively with volunteers and organizers to synchronize activities and address participant needs throughout the event.

Education

Usmanu Danfodiyo University, Sokoto

→
Bachelor of Science Education (Chemistry) Chemistry Education Grade: Second Class Lower (2:2)

Al- Manar Senior Science Secondary School

Abuja, Nigeria
→
SSCE

Awards

Outstanding Member Award

Kfoundation

Recognized for outstanding performance, dedicated service and hard work as a volunteer, contributing significantly to community initiatives.

Languages

English

Yoruba

Certificates

Administrative Professional Foundation

LinkedIn

International Youth Day Impact — Certificate of participation in leadership and civic responsibility conference addressing youth advocacy issues.

Fonu Edutainment, in partnership with NOA & UNDP

Certificate of National Service (NYSC)

National Youth Service Corps

Advanced Digital Marketing Certification

Bizmarrow Abuja

Foundation of Digital Marketing & E-commerce

Google (Coursera)

Skills

Administrative Support

Office Operations, Front Desk Operations, Meeting Coordination, Schedule Coordination, Administrative Activities, Logistics Coordination.

Customer Service & Relations

Client Relations, Customer Satisfaction, Client Inquiries, Customer Retention, Relationship Management.

Stakeholder Engagement

Stakeholder Communication, Vendor Relations, Partner Collaboration.

Microsoft Office Suite

Word, Excel, PowerPoint, Outlook.

Data & Records Management

Data Entry, Reporting Writing, Records Management, Document Management, Filing Systems, Databases, Data Management Systems.

Problem Solving & Critical Thinking

Analytical Skills, Organizational Skills.

Digital Content & Social Media Management

Digital Content Creation, Social Media Strategy, SEO, Short-form Storytelling, Digital Marketing, Digital Communication Platforms.

Communication & Correspondence

Communication Management, Correspondence Management, Official Correspondence, Report Writing.

Project Coordination

Logistics Coordination, Event Planning, Resource Coordination, Volunteer Coordination.

Google Workspace

Google Docs, Google Sheets, Google Drive, Google Meet.

Collaboration Tools

Zoom, Slack.